Privacy Policy

This Privacy Policy explains how Syera & CO collects, uses, and protects your personal information when you visit or make a purchase from syera.shop.

Who We Are

Syera & CO is a skincare and self-care brand. Our store is built on Shopify.

Information We Collect

Order information: name, email, billing and shipping address, payment details
Account information: login credentials and order history if you create an account
Contact messages: name, email, and message content when you contact us
Newsletter: email address if you subscribe
Browsing data: device, browser, IP address, pages viewed, and time on site

How We Use Your Information

To process, fulfil, and manage your orders
To send order confirmations, shipping updates, and delivery notifications
To respond to your enquiries and provide customer support
To send marketing emails if you have opted in (unsubscribe any time)
To improve website performance and user experience
To comply with legal and regulatory obligations

Payment Processing

All payments are handled securely by Shopify Payments or other authorised providers. We do not store full card details on our servers.

Sharing Your Information

We do not sell your personal data. We may share it with shipping carriers, payment processors, analytics services, and legal authorities where required by law.

Cookies & Tracking

We use cookies for essential site functionality, analytics, and marketing where applicable. You can control cookies in your browser settings.

Email Marketing

You can unsubscribe from marketing emails at any time via the unsubscribe link in any email or by contacting sales@syera.shop.

Data Retention

We retain your data for as long as necessary to fulfil the purposes described in this policy or as required by law.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data, and to withdraw consent for marketing. Contact us at sales@syera.shop.